COVID-19 Update
At COVID-19 Alert Level 1, our services are operating normally.
While things return to normal in many respects, please ensure you stay vigilant and follow official advice. Please refer to the Government’s COVID-19 website(external link) and MBIE’s building performance website(external link) for current guidance.
Accessing your online account (RealMe)
If you are unable to access your RealMe, here are a few tips that may help:
- If you don’t know the RealMe username you used last time, you can click “Forgot Username” on the RealMe login page.
- If you know the RealMe username but not the password, you can click “Forgot Password” on the RealMe login page.
- Our system will be linked to the last RealMe account you logged in with. You should avoid making a new RealMe account if possible, as our system will not recognise it.
- If you are being asked to enter an activation code, the system is trying to link up with a new RealMe. If this is the case, try to log in with the RealMe you used last time you logged in.
- If you are still having issues accessing your account, contact us or the RealMe helpdesk.(external link)
Licensing
As normal regulatory processes apply, you should submit your renewals as normal via online services for automatic processing to avoid your licence being suspended.
In order to complete an application, payment must be made at the same time. If you have concerns about your business and cash flow, the government has information about financial support packages on the COVID-19 website(external link) and the Business.govt.nz website.(external link)
Skills maintenance
If you are due to relicense soon and have not completed your skills maintenance yet because of COVID-19, please contact us. You will need to advise us why your skills maintenance was not completed earlier and what other steps you have taken. We will consider what relief can be provided on a case by case basis and will advise you of steps to complete your relicensing as appropriate.