Issues are not unusual in construction and property development, and they need to be resolved quickly, cost effectively, and fairly.
Making a complaint
You can make a complaint about a LBP that has carried out work that you believe to be unsatisfactory. The Board hears complaints made about the conduct of LBPs.
Past complaint decisions
You can locate and view past complaint decisions of the Board.
View significant decisions.
Complaints about Non-LBPs
Anyone can complain about an unlicensed person carrying out Restricted Building Work (RBW) without holding an appropriate licence or being supervised by an LBP.
If you have a complaint made against you
Having a complaint made against you can be a worrying or concerning event. You will be notified of a complaint in writing and given opportunities to respond.