Contact us
Get in touch with us if you would like more information or have a question.
New LBP portal
The LBP portal was updated on 3 October 2022. For more information on this change, please see our news article below.
Pages you might find helpful
Your licence – how to renew a licence or get a replacement ID
Skills maintenance – what activities an LBP needs to complete for your continuing professional development before you renew
Apply for licensing – information about how to apply for a new licence
Resolving problems – information about resolving disputes between parties
Frequently asked questions
Do you have a question for us? You may find the information you need below:
I’m an existing LBP. How do I access the LBP portal?
The LBP portal was replaced on 3 October 2022. If you’re an existing LBP and have not yet accessed the current LBP portal, you will need to set up your access before you log in.
For information on how to set up your access, please refer to one of our help guides:
Existing LBPs wishing to access the LBP portal for the first time
I want to become an LBP. How do I do that?
If you want to become an LBP, we recommend that you first look over the information on our website to understand our requirements and application process.
For information on how to apply for licensing via the LBP portal, please refer to one of our help guides:
How do I record my skills maintenance activities?
For information on how to record your skills maintenance activities via the LBP portal, please refer to one of our help guides:
How do I update my contact details?
For information on how to update your personal details and contact information via the LBP portal, please refer to one of our help guides:
How do I request a licence pack and an ID card?
As of October 2022, we are no longer issuing licence packs or plastic ID cards for licensed building practitioners.
If you have an active licence, you can download a digital licence by visiting the LBP portal. You may print this digital licence, or save it to your device.
Downloading your digital licence
For more information, please see the Licence ID cards page of our website:
How do I download my digital licence?
If you have an active licence, you can download your digital licence by visiting the LBP portal. You will need to log into the portal with your username and password.
For more details on downloading your digital licence, please refer to one of our help guides:
Can I submit a paper application?
If you wish to submit an application or request, we encourage you to do this online through the LBP portal so that this can be received and processed as soon as possible.
If you’re not able to complete an application or request online, you can submit a paper-based application instead. You will need to post the completed application to us, along with your supporting information.
Paper-based annual relicensing application form
Paper-based requests to update names, contact details or photographs
Please keep in mind that a paper-based application will take longer to process. We are unable to assist with paper-based applications if these are not received by us.
Phone
Freephone: 0800 60 60 50
From overseas: +64 4 238 6312
Hours:
Monday - Thursday: 8.00 am to 5.00 pm NZT
Friday: 9.00 am to 5.00 pm NZT
If you have a question or need to get hold of us outside of our opening hours, contact us using the form below:
Postal address
Ministry of Business, Innovation and Employment
PO Box 50041
Porirua 5240
New Zealand
Courier address
Ministry of Business, Innovation and Employment
15 Stout Street
Wellington 6011
New Zealand
Media enquiries
Communications Group
media@mbie.govt.nz
Translation Service
If English isn't your first language, we have a free telephone interpreting service available. Interpreters are available for many different languages. Call us after 9.00am, ask for a translator and tell us which language you speak. Hold the line and we'll get an interpreter within a couple of minutes.
Video Relay Service
If you are deaf or hearing impaired, after 9.00am we can use the Video Relay Service to provide information. Visit the NZ Relay website to see how it works(external link).