Complaints about us

Occupational Regulation (OR) is responsible for the Licensed Building Practitioners Scheme. OR is part of the Ministry of Business, Innovation and Employment (MBIE).

Our people must adhere to the MBIE Code of Conduct.

MBIE’s Code of Conduct helps us to use sound judgement when making decisions and taking actions. It focuses on acting fairly, impartially, responsibly and in a trustworthy manner, all of which are key to our work as public servants. It aligns with:

  • employment agreements
  • employment legislation
  • MBIE policies
  • the Public Service Commission Standards of Integrity and Conduct.

Integrity and conduct(external link) — Te Kawa Mataaho, Public Service Commission

MBIE expects high professional standards of its people, in the same way that it expects high standards of the occupations we regulate.

You can make a complaint if you are unhappy with:

  • the behaviour of a member of the team
  • a policy or procedure you are subject to, or aware of.

How to complain 

Contact us and indicate the nature of your complaint and who the complaint is about. 

You can complain verbally or in writing via the following channels: 

  • via email 
  • via phone call
  • in person, if you're already speaking with someone at the Licensed Building Practitioners Scheme
  • via physical mail 



Freephone: 0800 60 60 50
From overseas: +64 4 238 6312
Monday to Thursday: 8am to 5pm NZT
Friday: 9am to 5pm NZT

Translation Service

If English isn't your first language, we have a free telephone interpreting service available. Interpreters are available for many different languages. Call us after 9am, ask for a translator and tell us which language you speak. Hold the line and we'll get an interpreter within a couple of minutes.

Video Relay Service

If you are deaf or hearing impaired, after 9am we can use the Video Relay Service to provide information. Visit the NZ Relay website to see how it works(external link).

Postal address

Licensed Building Practitioner's Scheme
Ministry of Business, Innovation and Employment
PO Box 1473
Wellington 6140
New Zealand

Courier address

Licensed Building Practitioner's Scheme
Ministry of Business, Innovation and Employment
15 Stout Street
Wellington 6011
New Zealand

After you make a complaint 

The manager will send a complaint acknowledgement letter within 24 hours of receiving the complaint.

The complaint will then be internally investigated. You will receive a reply within 15 working days.