Complaints procedures

Procedures for the management of complaints and inquiries relating to Licensed Building Practitioners under the Building Act 2004 and the Building Practitioners (Complaints and Disciplinary Procedures) Regulations 2008.


The primary functions of the Building Practitioners Board under the Building Act 2004 (“the Act”) are to approve rules relating to building practitioners, investigate and hear complaints about licensed building practitioners and hear appeals against decisions of the Registrar of Licensed Building Practitioners.

The Act imposes on the Board a number of specific procedural requirements and a general obligation to observe the principles of natural justice. The Act otherwise leaves the Board free to regulate its own procedure.

This document contains Board procedures for hearing complaints or board inquiries under the Act.

This is a public document and is available on request from the Board Secretary, PO Box 10729, Wellington 6143, or may be downloaded below.