132: Supervision: Getting it right as an LBP

Undertaking supervision is an important responsibility and should not be taken lightly. Licensed Building Practitioners (LBPs) who supervise building work are accountable for ensuring the work is completed competently and complies with the building consent and Building Code requirements.

Effective supervision protects building quality, supports workforce development, and helps maintain public confidence in the LBP scheme.

The process of providing supervision is so important that we have a practice note to help LBP supervisors and those who are being supervised to have clarity on their roles, responsibilities and reporting obligations.

The practice note sets out clear expectations for acceptable conduct and behaviour and establishes clear standards for the industry to follow.

Practice note supervision [PDF, 1.6 MB]

Meaning of supervision

The Building Act 2004 provides that “Supervise”, in relation to building work, means provide control or direction and oversight of the building work to an extent that is sufficient to ensure that the building work:

• is performed competently, and
• complies with the building consent under which it is carried out.

In practice, supervision means more than simply being available by phone or occasionally visiting a site. The supervising LBP must actively assess the work, the workers involved, and the level of oversight required.

Who can supervise Restricted Building Work?

Only LBPs can carry out or supervise Restricted Building Work (RBW). They may only supervise work that falls within their own licence class and competence.

For example, a Carpentry LBP can supervise non-licensed workers undertaking carpentry RBW, but cannot supervise bricklaying or blocklaying RBW unless appropriately licensed.

Site licence holders cannot supervise RBW. Their role focuses on project coordination and management rather than responsibility for restricted work.

An important principle of the LBP scheme is individual accountability. An LBP cannot supervise another LBP carrying out work within the same licence class, as each licensed practitioner is individually responsible for the work they undertake and for providing their own Record of Work (RoW) or Certificate of Work (CoW).

Choosing the right level of supervision

The appropriate level of supervision depends on several factors, including:

• complexity of the work
• skill level of the worker
• previous experience working together
• site conditions
• communication challenges, and
• the number and location of sites being supervised. 

The level of supervision should be reassessed whenever work activities change.

The Practice Note identifies 3 recognised approaches:

1. Direct supervision
2. General supervision
3. Remote supervision

Direct supervision

Direct supervision involves working closely with the person being supervised while maintaining visual contact or remaining within earshot.

This is typically required for:

• inexperienced workers
• apprentices learning a task for the first time, or
• complex and high-risk work.

General supervision

General supervision is the most common approach.

Under general supervision, the LBP:

• remains on site
• periodically checks the work
• provides direction when required, and
• ensures quality standards are being achieved.

This approach is suitable for workers who have already demonstrated competence in the task being undertaken.

Remote supervision

Remote supervision may be appropriate where experienced and trusted workers are carrying out work on another site, provided there are:

• clear communication channels
• planned site visits, and
• identified stages where the supervisor must be present.

Remote supervision still requires the LBP to ensure compliance and quality outcomes.

Common mistakes in supervision

Many complaints and disciplinary matters arise not because supervision was absent, but because it was inadequate for the circumstances. Common mistakes include:

Assuming presence equals supervision

Simply being listed as the supervising LBP or making occasional visits to a site is not sufficient. Supervision requires active oversight, direction and verification that work is being carried out correctly.

Using the wrong level of supervision

A common error is providing general or remote supervision to workers who are inexperienced or undertaking unfamiliar tasks. Complex work performed by low-skilled workers typically requires direct supervision.

Relying on Council inspections for quality control

Building Consent Authority inspections are not a substitute for supervision. The LBP is responsible for ensuring work is correct before inspection rather than relying on inspectors to identify problems.

Failing to reassess risks

Supervision requirements can change throughout a project. A worker may be competent at one task but require additional guidance when moving to a more complex stage of construction.

Failing to reassess supervision needs can lead to errors and non-compliance.

Supervising beyond capacity

There is no legal limit on the number of sites an LBP may supervise. However, taking responsibility for too many projects can result in insufficient oversight, missed issues, and reduced quality assurance.

Supervisors must ensure they remain within their capacity to provide effective supervision.

Poor communication

Language barriers, unclear instructions, or inadequate documentation can contribute to mistakes on site.

Supervisors should ensure workers understand expectations, drawings, specifications and consent requirements.

Inadequate documentation

Records of Work and Certificates of Work must accurately describe the work carried out or supervised. Poor records can create difficulties years later when questions arise about responsibility or compliance.

Consequences of poor supervision

Indicators of poor supervision often include:

• failed inspections
• poor workmanship
• rework
• safety issues
• missed project milestones
• disorganised sites
• dissatisfied clients.

A supervising LBP is accountable for the compliance and quality of the work they supervise and record in each Record of Work submitted for a site.

If that work does not comply with the building consent, building code or the supervision is negligent or incompetent, the LBP may face disciplinary proceedings before the Building Practitioners Board.

Key takeaway

Good supervision is about applying the right level of control, direction and oversight for the circumstances.

LBPs should carefully consider the complexity of the work, the competence of those performing it, and their own capacity to supervise effectively.

When done well, supervision helps deliver compliant, high-quality buildings, develops future tradespeople, and protects the integrity of the LBP scheme.

Quiz

1. According to the Building Act 2004, supervision means providing enough control, direction, and oversight to ensure building work is:

• 1. Completed on time and within budget
  2. Performed competently and complies with the building consent
  3. Approved by the Building Consent Authority
  4. Undertaken by apprentices only

2. Who can supervise Restricted Building Work (RBW)?

• 1. Any experienced construction worker
  2. A Site Licence holder
  3. An LBP supervising work within their own licence class and competence
  4. A Building Consent Authority inspector

3. Which supervision approach typically requires the supervisor to maintain visual contact or remain within earshot of the worker?

• 1. Remote supervision
  2. General supervision
  3. Direct supervision
  4. Site management supervision